Practice area

Consumer Protection and Unfair Commercial Practices

Consumer law and the rules on commercial practices shape how companies approach the market and what rights consumers have when it matters. Jonsson & Hall advises on both sides — companies and consumers alike.

Specialised service and experience

Our advice may cover, among other things, consumer contract terms, sellers’ duty of disclosure, distance selling and the interplay with legislation on consumer credit, consumer sales and the purchase of services.

Jonsson & Hall handles matters involving unfair commercial practices, misleading advertising, unfair competition and dealings with the Consumer Agency and the Consumer Appeals Committee.

We place emphasis on companies having a clear framework for their marketing activities and on consumers having practical means of protecting their rights, whether through a complaint, an appeal or litigation.

Our aim is for our advice to support trust in commerce — for the rules to be respected and for disputes to be channelled towards a successful resolution as early as possible.

Matters may include

  • Consumer contract terms
  • Duty of disclosure and marketing
  • Cases before the Consumer Agency
  • Claims arising from consumer sales
  • Unfair commercial practices

Our specialists in consumer protection and unfair commercial practices

All team members

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